IT Support Shaped to Your Business

Whether you’re a corporate or an SME, we’ll find a scalable solution that works for you. Pick from a wide range of services and solutions to build support, data protection & security into an agreement that’s perfect for your needs. Our Managed IT Support Service is trusted by fast-paced organisations that recognise the value technology can give them.


Why choose AirIT.X?

‘Follow-the-Sun’ 24/7 support

Our 24/7/365 support desk operates from various locations across the globe, ensuring that at least one office is open at any point during the day. All engineers are overseen by management to ensure that an efficient time-zone shift cover is set with a clear overlap, so that no support request goes un-investigated.

Future-proof your IT technology

By outsourcing all IT support, maintenance, consultancy and third-party management to a managed service provider, your business can have the peace of mind knowing that your technology is in safe hands, leaving you free to focus on your business.

Elevate internal resources

Leaving all those everyday maintenance tasks to those who have the time and knowledge to manage them will ultimately free up your resources, time and budget. This freedom means that your business can spend more time focusing on projects and service and innovating your industry.

Adhere to security standards

Security is one of Air IT’s top priorities. Therefore, we ensure that security is embedded into our managed IT support solution. As we’re based in the UK and have our own cyber security obligations, we can help your businesses to follow the latest security standards, thus maintaining compliance.

Our Approach

AirIT.X’s transparent service delivery is based on the ITIL framework.

Therefore, should something unexpected happen, our ITIL-aligned IT support services are designed to get your infrastructure and services fully operational as quickly as possible.

We do this by proactively monitoring and managing your IT environment 24/7/365 via our Network Operations Centre (NOC). We ensure that all potential issues are detected before a problem occurs.

Our highly experienced IT support professionals manage all support requests quickly and efficiently. These can be raised via email, our online portal or by telephone. Most problems can be resolved within the first contact, causing minimal disruption to your business.

IT Support Services and 24/7 Network Operations

What’s included

Proactive 24/7 NOC monitoring

Global onsite & remote support

Customised monthly reporting

Third-party Liaison

Dedicated Account management

Asset management & licensing

Air IT Service Hub

Business Continuity & Disaster Recovery

Delivering the highest levels of customer service

AirIT.X provides 24-hour ‘follow-the-sun’ IT support services for a variety of businesses around the world.  Delivering worldwide customer service takes many resources and equipment; without proper management procedures, this service can fall short of expectations.

AirIT.X created our Quality Assurance programme to improve the efficiency of the Service Desk whilst delivering the highest levels of customer service.

Monitoring and Performance

To maintain and improve our service quality, we regularly monitor and carry out performance checks on all employees.

Resourceful Training

All employees go through ‘AirIT.X Assurance’ Training, ensuring that they possess the knowledge and expertise to execute our services to a high standard.

Quality Assurance Checks

We also conduct one-to-one quality assurance checks with each employee to ensure that we are meeting targets and exceeding customer expectations.

Harlequins Testimonial

As a professional rugby union club, we needed a flexible and reliable IT partner who, especially for commercial reasons, could deliver security, connectivity solutions and IT support. We also needed a solution that tailored to our match days with onsite IT support as well as setting up remote working.

Air IT continues to meet our needs with a tailored IT service, broad knowledge about our internal systems and their relevant technical knowledge and experience to manage any issues that may arise. We’re also particularly pleased with Air IT’s on-site support. Air IT is so invested in our organisation, it has helped how we do things here at Harlequins.

Our relationship with Air IT works very well because we trust them.

Harlequins F.C
Community Action Decorum Testimonial

Air IT is always attentive and supportive to Community Action Dacorum’s needs as a charity with limited funds. For example, Air IT is flexible and accommodating, allowing us to take a piecemeal approach to our projects. Having access to the Air IT Service Hub is very useful, too, because it lets me manage and track support requests.

The helpdesk is amazing, helpful and personable, taking into consideration that our employees are of all ages and skills. Air IT always listens.

We have even recommended AirIT to other charities.

Community Action Dacorum
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